First Time Users
Massage Essentials makes online shopping a pleasant experience. Special care was taken in designing our user friendly website. Finding products and information, pricing and placing your order takes just a few clicks of your mouse.
Placing Your Order:
Each product page you access has information about the product as well as the product price. All prices are in Canadian currency. When you have located the product that you wish to purchase just click the Add To Cart shopping cart button under the product description. Your purchases will be added to your shopping cart. This page will list the product quantity, description and price of the item chosen. As products are added to your shopping cart a running subtotal is shown on your shopping cart page.
To delete an item just change the quantity to zero and then click the Update Cart button.
To change the quantity just make the quantity change and click the Update Cart button.
When your choices are finalized just click the Checkout button and you will be helped through easy to follow order processing instructions.
Prices are subject to change without notice.
Product Delivery:
Method of product delivery and freight rates will vary according to products ordered. In-stock items are shipped within 24 working hours. If the product is out of stock you will be notified.
You will receive an email advising you when the order was shipped. We keep shipping prices to a minimum. DHL, UPS and Canada Post are our carriers of choice, these organizations are respected and cost effective.
Large items such as Electric/Stationary Tables, Robotic Massage Chairs etc will be drop shipped from the manufacturer. Costs are calculated by weight and destination and are charged to your credit card as part of the final bill.
We charge a small handling fee on each order. If you have any questions please contact us before you make your purchase and we will be happy to explain our procedure.
Returns:
Pre-authorization for credit returns must be given in advance of return and the return of items supplied as ordered are subject to a 15 per cent restocking charge. Return shipping charges are the responsibility of the customer. All returns must be returned immediately in original packaging and in re-sellable condition. Custom orders may not be returned. Returns on product that cannot be resold are NOT accepted. We cannot accept returns on Oils, Lotions, Creams, Books, Linens, Videos, CDs and anything already used.
Damaged Shipment
We package each box securely but damage sometimes occurs during shipping. If a box is obviously damaged, you may refuse the shipment. If you discover the damages after you open the box, please call us immediately and keep the box and all packing materials for inspection.
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